IVR stands for Interactive Voice Response. This technology enables interaction between a caller and a computer via the phone. Callers can interact with IVR systems by pressing numbers on a phone keypad or by speaking simple commands to answer the computer’s voice prompts. the decision is going to be get connected to the specified person/department anywhere. we provide Cloud PBX is an innovative reporting system for little, medium and enterprise business.
Anyone who calls on your Office Number or Virtual Number will go first hear a corporation welcome message (Welcome to ABC Limited Company, We offers the Some special products and services for you) and post welcome message IVR extension option will come:
Based upon the extension option selected by a caller, the Incoming call is going to be automatically routed to any mobile or landline phone mapped thereto extension and therefore the agent starts speaking with a customer. And post-call completed, Our System will automatically send SMS on caller number together with your custom sender ID.
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